In July we were notified that we had been successful in tendering to provide Disability Awareness training for a large number of taxi drivers in the Vale of White Horse and South Oxfordshire Council areas. In saying a large number, that is perhaps an understatement. The total number of drivers who are likely to undergo the training is somewhere in the region of 600-800 over a 2 year period. I must commend both councils for this positive initiative in encouraging taxi drivers to improve the service they offer disabled people.
Since August we have ran nine (9) training events and I must say we have been overjoyed by the positivity and keenness of all of the drivers we have had the pleasure of meeting. It is clear that all of them strive to provide the highest possible level of customer service and it appears that nothing is too much trouble for them in ensuring they meet the needs of their disabled customers.
From January we will be running events every week and this will mean that many more taxi drivers are able to receive the training sooner.
We have received some excellent feedback and here are some of the comments:
[testimonial author=”Murilo Soares Victor” organization=”Taxi Driver, South Oxfordshire” testimoni=”A great course and very important for taxi drivers, especially very helpful for new drivers.” ]
[testimonial author=”Carl Arins” organization=”Chauffeur, Grosvenor of Henley” testimoni=”The course affirmed what every driver should know. Yet it added security to our knowledge to enable us to maintain a high level of service.” ]
[testimonial author=”David Luther” organization=”Driver, M40 Cars” testimoni=”The course raised awareness of the needs of passengers, to improve customer service.” ]